I got tired of underperforming machines marketed for residential use and purchased this unit because it was less than half the price of competitors with the same function/power. The unit arrived quickly and was easy to assemble. Day one I cleaned a wool lounge chair, mattress and two sofas and all came out looking good as new. A suggestion to Santimax, while I understand this issue is par for the corse when it comes to extracting machines with heat but far more needs to be done to cover the metal connectors in the hot water line. I burnt myself multiple times just bumping my forearm against it. And the velcro wool cover piece is completely useless and slides down. I could never loan my machine out because its too easy to bump into one of those connectors and get burnt. Not to mention expecting employees to use the machine would. be like a punishment. Its a law suit waiting to happen. Again, I know pretty much all the other extracting machines out there are the same way. If Santimax put in the time effort and expense to design and fabricate a substantial way to prevent contact with those hot parts, they would be superstars.
Other than that, my only negatives are upon arrival missing a screw to connect the handle then a screw pulled right out of the socket, and stripped off the threads because the screws do not extend deep into the threads to hold. Longer screws for the handle assembly are necessary. And a slow drip leak from the location where the hot water tube enters the vacuum tube nearest the connection to the machine. But to be honest, not deal breakers for me.