General Questions

What payment do you accept?

We accept a variety of online payments.

1. All major debit and credit cards, including VISA, MasterCard, Discover, American Express(AMEX), Discover, JCB Credit Cards, and PayPal.

2. eChecks and ACH transfer. We accept payment made by direct deposit. Don't hesitate to get in touch with us for bank information.

3. Express checkout. We accept ShopPay and other mobile pay like Apple Pay, Google Pay, Meta Pay, and Samsung Pay.

4. Click-to-Pay Email Invoicing. Contact us to get the invoice via email, which includes a payment button.

You can choose which payment methods to accept or contact us for help.

Do you have after-sale support?

Yes. We’ll ship the non-wearable parts to you in warranty time for free.
Also, you’ll get complete tech support services of the product you bought, so you and your cleaning machines can work efficiently and securely.

What is shipping details?

We now offer free shipping to the entire U.S. region.
You will usually receive your item about 5-7 business days after payment.
If you have more questions, check this page:Shipping Policy

Where does them ship from?

All Sanitmax products ship from our warehouse in Los Angeles, New Jersey, and Canada.Details

Can I pick it up in Los angeles?

Sure of course, we open from Monday to Friday, 9AM-6PM. The address is: 216 E. Anaheim Street, Wilmington, CA 90744

What is your return policy?

30 Days Free Return. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Refund policy

At SANITMAX, we aim to provide our customers with a seamless shopping experience. We understand that sometimes, you may need to return or exchange a product. To make this process as easy as possible, we have established the following Return and Exchange Policy:

1. Eligibility Criteria:

  • Our 30-Days Money Back Guarantee backs your purchase! Free Returns are acceptable within 30 days after delivery due to the product's quality or shipping damage issues.
  • The returned products need to be properly packaged to ensure their safety during transportation.
  • Products that have been damaged due to customer misuse, negligence, or accidents are NOT eligible for returns or exchanges.
  • Some products may be non-returnable because they are subject to wear and tear:
    • Consumables parts: Items like brushes, pads, squeegees, filters, and other parts that have a limited lifespan and are designed to be replaced regularly.
    • Worn or Used Parts: Components that show significant signs of wear or use, as they may not be suitable for resale.
    • Custom or Special Order Parts: Parts that were custom-made or specially ordered for a specific machine and cannot be used in other equipment.
    • Opened or Used Cleaning Solutions: Cleaning solutions that have been opened and partially used are often non-returnable due to hygiene and safety concerns.
  • Returns and exchanges may be subject to additional terms and conditions based on the type of product.

2. Return Process:

  • To initiate a return, contact our Customer Support Team by sending email to
  • Provide your order number and a detailed reason for the return, send pictures or videos to show the defectives or damages.
  • Customer Support will provide you with return instructions, including an RMA (Return Merchandise Authorization) number or a return shipping label (if applicable).

3. Exchange Process:

  • To request an exchange, contact our Customer Support Team by sending email to
  • Provide your order number, the product you wish to exchange, and details about the replacement product.
  • Customer Support will guide you through the exchange process.

4. Shipping Costs:

  • Customers are responsible for the cost of shipping returns or exchanges, except in cases of defective or wrongly shipped products.
  • We recommend using a trackable shipping method to ensure your return is received successfully.

5. Refund and Exchange Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
  • Refunds, if approved, will be processed to your original payment method within 3 business days.
  • Exchanges, if approved, will be processed, and the replacement product will be shipped to you as soon as possible.
6. Contact Us:
  • If you have any questions regarding our return and exchange policy, contact our Customer Support Team at

This policy is subject to change and should be reviewed periodically. Your use of our services and purchase of products implies your acceptance of this policy. We are committed to ensuring your satisfaction, and our team is ready to assist you with any questions or concerns. Thank you for choosing SANITMAX.

Do you stock parts there or is there some place closer?

Currently that's the warehouses we use to stock our products - machines and parts.

How do you clean a large warehouse floor?

Cleaning a large warehouse floor can be overwhelming. Manual brooms and leaf blowers will cause a massive dust cloud, unpleasant air to breathe, and unhappy employees.

Instead, use an electrical sweeper. Sanitmax battery-powered electric sweepers feature two large spinning brushes doing all the work. Automated water spray and oversized filtration can quickly stop atmospheric dust and save your time and energy.

How do you clean a dirty warehouse?

An untidy, overstocked warehouse can make you and your employees feel frustrated.

Firstly, tidy up as best as you can. Get as much product off the floor into racking. Regular cleaning will eliminate the time.

Once the warehouse is as orderly as possible, site attendance with an electric sweeper can occur. Sanitmax battery-powered electric sweeper will sweep all dirt, dust, and debris into a large dustbin and water spray at the same time to maintain clear air. Vacuum filtration will direct all airflow from the hopper through a filtration system, expelling clean air.

What is the cost of buying a sweeper?

Sanitmax commercial and industrial sweeperis a durable design, user-friendly, low-maintenance cleaning equipment. It’s easy to use for your regular daily cleaning, outdoor and indoor. It saves you money and time. Our customer service can give you on-time suggestions and solutions as well as two years of all parts warranty.

How much does it cost to clean a warehouse?

The price can be variable whenever you call a cleaning service by phone. But the costs of Sanitmax electric sweepers are fixed. Click our product webpage. Save time to make your cleaning budget, and focus on your core business.Sanitmax sweeperswill keep your factory cleaning, warehouse cleaning, and industrial cleaning.

Do I need a sweeper or a scrubber? What is the difference?

To make it as simple as possible, a sweeper is a broom, and a scrubber is a mop. Sanitmax sweeper can sweep and water spray at the same time, provide better results, cover more significant areas, and include a vacuum cleaner.

Never try to scrub without sweeping. The pad on the scrubber and dirt on your floor will turn into one big sanding disc.

Questions about Sweepers

Why the main brush stops working?

The main brush overload protection pops after a couple minutes and the main brush stops working. How do we prevent this?

when encountering this problem, you may do as follow:

1. turn off the power;

2.Adjust the main brush's height by tuning the rubber wood nut. For your case, you may lift the main brush a little higher;

3. turn on the power again;

4. push the main brush's overload protection button. 

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How to use automated water spray of 1050-B?

Can SM650 collecting cement and small rocks?

The SM650 push sweeper is to clean small amounts of debris with the power of its rolling brushes. It works satisfactorily on dirt, sawdust, grass clippings, twigs, dirt, and small debris from sidewalks, driveways, and other outdoor hard surfaces, as well as garages and workshops.
But is not designed for large or heavy pickup duties. If you want to get perfect results for cement and rocks, we recommend using our electric power floor sweepers.

Would this sweeper work on a brick Hall ways in a barn?

Yes, it works on brick hall ways.

Will this sweeper be good on a gymnastics foor?

Sorry, it can't, we recommend use a mop or vacuum.

Does it have a battery charger?

Yes, there is a battery charger in the package. We offer 2-year warranty for it.

To replace with a new one may cost around $150, from our experience it could work for a long time.

Questions about Cleaners

What typ of compressor I need for dry ice machine?

When working, this machine needs 0.6-0.8MPa(appx. 87-120psi) input air pressure, so make sure your air compressor meets the requirement.

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