Frequently Asked Questions

Frequently Asked Questions

If you have any questions about SANITMAX electric floor sweepers and cleaners, please feel free to Chat with us by clicking the green button, or fill out the Contact form. We will get back to you as soon as possible.

 

Ordering

All your queries answered regarding ordering.

How do I place an order?

You can place an order through our website or by calling our customer service team.

Can I add or remove items from my cart?

Yes,you can modify your cart until you confirm your order

Do you have after-sale support?

Yes. We’ll ship the non-wearable parts to you in warranty time for free.
Also, you’ll get complete tech support services of the product you bought, so you and your cleaning machines can work efficiently and securely.

Payment

All your queries answered regarding payments.

What payment do you accept?

We accept a variety of online payments.

1. All major debit and credit cards, including VISA, MasterCard, Discover, American Express(AMEX), Discover, JCB Credit Cards, and PayPal.

2. eChecks and ACH transfer. We accept payment made by direct deposit. Don't hesitate to get in touch with us for bank information.

3. Express checkout. We accept ShopPay and other mobile pay like Apple Pay, Google Pay, Meta Pay, and Samsung Pay.

4. Click-to-Pay Email Invoicing. Contact us to get the invoice via email, which includes a payment button.

You can choose which payment methods to accept or contact us for help.

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.

Shipping

All your queries answered regarding shipping.

What is shipping details?

We now offer free freight shipping to the entire U.S. region.
You will usually receive your item about 5-7 business days after payment.
If you have more questions, check this page：Shipping Policy

Where does them ship from?

All Sanitmax products ship from our warehouse in Los Angeles and Dallas.Details

Can I pick it up in Los angeles?

Sure of course, we open from Monday to Friday, 9AM-6PM. The address is: 216 E. Anaheim Street, Wilmington, CA 90744

Return Products

All your queries answered regarding return.

What is your return policy?

30 Days Free Return. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Refund policy

At SANITMAX, we aim to provide our customers with a seamless shopping experience. We understand that sometimes, you may need to return or exchange a product. To make this process as easy as possible, we have established the following Return and Exchange Policy:

1. Eligibility Criteria:

  • Our 30-Days Money Back Guarantee backs your purchase! Free Returns are acceptable within 30 days after delivery due to the product's quality or shipping damage issues.
  • The returned products need to be properly packaged to ensure their safety during transportation.
  • Products that have been damaged due to customer misuse, negligence, or self-return shipping damages are NOT eligible for returns or exchanges.
  • Some products may be non-returnable because they are subject to wear and tear:
  • Consumables parts: Items like brushes, pads, squeegees, filters, and other parts that have a limited lifespan and are designed to be replaced regularly.
  • Worn or Used Parts: Components that show significant signs of wear or use, as they may not be suitable for resale.
  • Custom or Special Order Parts: Parts that were custom-made or specially ordered for a specific machine and cannot be used in other equipment.
  • Opened or Used Cleaning Solutions: Cleaning solutions that have been opened and partially used are often non-returnable due to hygiene and safety concerns.

2. Exchange Process:

  • To request an exchange, contact our Customer Support Team by sending email to support@sanitmax.com.
  • Provide your order number, the product you wish to exchange, and details about the replacement product.
  • Customer Support will guide you through the exchange process.
  • If it is a product defective issue,  wrongly shipped products, or damage during transportation, we will cover the shipping cost of the replacement.
  • If the customer purchased the wrong product or no longer needs it, the customer will need to cover the shipping cost of the exchange.

3. Return Process:

  • To initiate a return, contact our Customer Support Team by sending email to support@sanitmax.com.
  • Provide your order number and a detailed reason for the return, send pictures or videos to show the defectives or damages.
  • Customer Support will provide you with return instructions, including an RMA (Return Merchandise Authorization) number or a return shipping label (if applicable).
  • If it is a product defective issue, wrongly shipped products, or damage during transportation, we will cover the shipping cost of the return.
  • If the customer purchased the wrong product or no longer needs it, the customer will need to cover the shipping cost of the return.

4. Preparing for Return

Thank you for your cooperation in the return process. Please follow the instructions below to ensure a smooth and successful return of your product.

Original Packaging

  • If possible, pack the product in its original packaging. This helps protect the item during transit.

Secure Packing

  • Ensure the product is securely packed to prevent any damage during shipping. Use bubble wrap, foam, or other cushioning materials to protect the item.

Include All Accessories

  • Make sure to include all original accessories, manuals, and components that came with the product.

Remove Personal Information

  • If applicable, remove any personal information from the product.

Attach Return Label

  • Affix the provided return shipping label to the outside of the package. Make sure it is clearly visible and not obstructed.
  • Customer Self-Return: please use trackable shipping method and send us the tracking information to ensure your return is received successfully.

Seal the Package

  • Securely seal the package with strong tape to ensure it does not open during transit.

Return Shipping Costs

  • If the return is due to a product quality issue or damage during transportation, we will cover the return shipping costs.
  • If the return is due to purchasing the wrong product or no longer needing it, the customer is responsible for the return shipping costs.

LTL Appointment

  • For larger machines, we need to schedule a pickup with a trucking company. Please let us know the available time for pickup. Please note that the trucking company has its own schedule. We will do our best to request pickup on the scheduled date, but they may come the next day or the day after. This is beyond our control. If they do not arrive by the end of the agreed third day, please let us know, and we will reschedule the pickup for you.

Parcel Drop-off

  • Take the package to the designated shipping carrier drop-off location or arrange for a pickup if available.

Notify Us

Once the package is shipped, please notify us with the tracking number so we can monitor the return process.

  • Important Notes
  • Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return criteria.
  • Refund/Replacement: After a successful inspection, we will process your refund or replacement as per our return policy. 

5. Refund and Exchange Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
  • Refunds, if approved, will be processed to your original payment method within 3 business days.
  • Exchanges, if approved, will be processed, and the replacement product will be shipped to you as soon as possible, we'll send the tracking information to you.

6. Restocking Fee Rules

When to Charge a Restocking Fee

  • Customer Returns
  • Change of Mind: When a customer returns a product simply because they no longer want it.
  • Wrong Item Ordered: If the customer ordered the wrong product and wants to return it for the correct one.
  • Special Cases
  • Custom Orders: Items that are custom-built or made to order, as these may have limited resale potential.
  • Bulk Orders: Large quantity orders that are returned can incur significant restocking costs.

Why Charge a Restocking Fee

Covering Costs:

  • Processing Returns: Includes labor for inspecting, repackaging, and restocking returned items.
  • Inventory Management: Managing returned stock can involve additional logistical costs.

Depreciation:

  • Loss in Value: Once a product is opened or used, its resale value typically decreases, necessitating a fee to cover this loss.

Deterrence:

Discourages Frivolous Returns: Helps prevent customers from ordering items without a firm intention to keep them, reducing unnecessary returns.

  • Business Viability:
  • Sustainable Practices: Helps maintain a healthy balance between customer satisfaction and operational efficiency.

General Restocking Fee

  • A standard restocking fee of 10% of the purchase price will be applied to returns under this criteria.

Condition of the Machine

  • Machines must be returned in new and unused condition. If the machine shows signs of use or damage, an additional fee may be charged to cover refurbishment costs.

Return Authorization

  • Customers must obtain a Return Authorization (RA) number before returning any machine. Unauthorized returns will not be accepted and will be returned to the sender at their expense.

Return Period

  • Machines must be returned within 30 days of the purchase date to be eligible for a refund, minus the restocking fee.

Packaging Requirements

  • Machines must be returned in their original packaging, including all accessories, manuals, and parts. Incomplete returns may incur additional fees.

Shipping Costs

  • Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Inspection and Refund Process

  • Once the returned machine is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund, minus the restocking fee, will be processed within 10 business days.

Non-Returnable Items: Certain items are not eligible for return, including:

Custom-built or special-order machines

Machines sold as "final sale" or "as is"

  • Restocking Fee Exceptions: The restocking fee may be waived in cases of:
  • Defective or damaged machines (must be reported within 7 days of receipt)
  • Incorrect items received due to our error

7. Contact Us:

  • If you have any questions regarding our return and exchange policy, contact our Customer Support Team at support@sanitmax.com.

This policy is subject to change and should be reviewed periodically. Your use of our services and purchase of products implies your acceptance of this policy. We are committed to ensuring your satisfaction, and our team is ready to assist you with any questions or concerns. Thank you for choosing SANITMAX.

Floor Sweepers

All your Questions about Floor Sweepers.

Why Machine Not Turning On?

Potential Causes:

  • Battery Issues: Low charge or faulty battery.
  • Charger Issues: Defective charger or power cable or plug.
  • Fuse or Breaker: Blown fuse or tripped breaker.
  • Emergency Stop: Engaged overload protection button.

Troubleshooting Steps:

  • Outlet Function: Ensure the power outlet is functioning correctly. Plug another device into the same outlet to verify it provides power.
  • Battery: Ensure the battery is fully charged and properly connected. Test with a multimeter. A significantly low voltage may indicate the battery is deeply discharged and may need a longer charging time or replacement. Ensure the battery terminals are clean and connections are secure. Inspect the battery for signs of damage, swelling, or leakage.
  • Charger: Check the charger's indicator lights, when charging, the light flashes, it turns green when fully charged. Look for visible signs of damage on the charger, such as frayed wires, cracks, or burn marks. Ensure all connections are secure. Check the plug and any connectors for tight and secure fitting.
  • Power Cycle: Unplug the charger from both the power source and the battery, wait for a few minutes, then reconnect and try again. This can sometimes reset internal components.
  • Check for Overheating: Temperature: Feel the charger and battery during the charging process. If either becomes excessively hot, disconnect immediately. Overheating can indicate a malfunction. Ventilation: Ensure the charger is in a well-ventilated area to prevent overheating
  • Fuse or Breaker: Check and replace any blown fuses or reset tripped breakers.
  • Emergency Stop: Make sure the overload protection button is disengaged.

Brushes Not Spinning?

Potential Causes:

  • Brush Height: If the brush height is too low, it will trigger overload protection, causing the motor to stop working and the brush to stop rotating.
  • Brush Motor: Faulty motor or electrical connection.
  • Drive Belt/Chain: Broken or loose belt/chain.
  • Obstructions: Debris blocking the brush movement.
  • Control Panel: Control switch errors.

Troubleshooting Steps:

  • Adjust the brush height: Turn the knob or lever to raise or lower the brush. Typically, turning clockwise will raise the brush, and turning counterclockwise will lower it. Adjust gradually and check the brush height periodically to ensure it is set to the desired level.
  • Motor: Ensure the motor is receiving power and functioning. Listen for motor operation.
  • Belt/Chain: Inspect and replace if necessary.
  • Obstructions: Remove any debris obstructing the brush.

Control Panel: Detach the control panel and inspect the switch plugs inside.

Poor Debris Pick-Up?

Potential Causes:

  • Brush Wear: Worn or damaged brushes.
  • Vacuum Motor: Faulty motor or electrical connection.
  • Hopper Full: Full or improperly sealed debris hopper.
  • Defective Vacuum Fan: Blocked or disconnected Fan.
  • Filter: Clogged or dirty filter.

Troubleshooting Steps:

  • Brush Wear: Inspect and replace worn or damaged brushes.
  • Vacuum Motor: Check motor operation and power supply.
  • Hopper: Empty the hopper and ensure the lid is securely closed.
  • Defective Vacuum Fan: Clear any blockages and ensure the fan is properly connected.
  • Filter: Clean or replace the filter.

Machine Leaving Streaks or Debris?

Potential Causes:

  • Brushes: Worn or improperly adjusted brushes.
  • Hopper Seal: Poorly sealed or damaged hopper seal.
  • Debris Path: Obstructions in the debris path.

Troubleshooting Steps:

  • Brushes: Inspect and adjust or replace worn brushes.
  • Hopper Seal: Check the hopper seal and replace if necessary.
  • Debris Path: Clear any obstructions from the debris path.

Unusual Noises?

Potential Causes:

  • Loose Parts: Vibrating or loose components.
  • Debris: Objects caught in the brushes or drive system.
  • Motor Issues: Failing motor bearings or other internal problems.

Troubleshooting Steps:

  • Loose Parts: Tighten any loose screws or bolts.
  • Debris: Clear any debris from the brushes and drive system.

Motor: Inspect the motor and consider professional repair if necessary.

Battery Not Holding Charge?

Potential Causes:

  • Old Battery: Battery past its usable lifespan.
  • Charger Issues: Faulty charger or connection.
  • Overuse: Frequent deep discharges and recharges.

Troubleshooting Steps:

  • Battery: Test the battery with a multimeter. Replace if it no longer holds a charge.
  • Charger: Test the charger and ensure it is functioning correctly.
  • Usage: Avoid deep discharges and follow the manufacturer’s guidelines for charging.

Water Leaks?

  • Check the Water Tank:
  1. Cracks or Damage: Inspect the water tank for any visible cracks or damage. Replace the tank if necessary.
  2. Lid and Seal: Ensure the tank lid is properly closed and the seal or gasket is intact and undamaged. A faulty seal can cause leaks.
  • Inspect the Hoses and Connections:
  1. Hose Condition: Check all hoses for signs of wear, cracks, or splits. Replace any damaged hoses.
  2. Connections: Ensure all hose connections are tight and secure. Loose connections can lead to leaks.
  • Examine the Water Pump:
  1. Leaks at Pump: Look for any leaks around the water pump. Tighten connections or replace seals as needed.
  2. Pump Housing: Inspect the pump housing for cracks or damage. If the housing is damaged, the pump may need to be replaced.
  • Check the Check Valve (One-way Valve):
  1. Valve Operation: Ensure the valve is functioning correctly and not stuck open. A faulty valve can cause continuous leaking.
  2. Seals and O-Rings: Inspect the valve seals and O-rings for damage or wear. Replace if necessary.
  • Inspect the Spray Nozzles:
  1. Nozzle Tightness: Make sure spray nozzles are securely attached. Tighten any loose nozzles.
  2. Blockages: Clear any blockages in the nozzles that could cause back pressure and leaks.
  • Look for Obstructions in the Drain:
  1. Drain Valve: Check the drain valve for obstructions that might prevent it from closing properly.
  2. Drain Hose: Ensure the drain hose is not blocked or damaged.
  • Verify the Machine's Position:
  • Level Surface: Ensure the machine is on a level surface. An uneven surface can cause water to spill from the tank.
  • Tilted Machine: If the machine is tilted, it might cause water to leak from the tank or hoses.
  • Test the Machine:
  1. Operation Check: Turn on the machine and observe for leaks while it is running. Identify the exact location of any leaks.
  2. Re-inspect: After identifying the leak's source, re-inspect the relevant component and perform necessary repairs or replacements.

Machine Not Moving (Ride-on Models)

Potential Causes:

  • Drive Motor: Faulty motor or electrical connection.
  • Drive Belt/Chain: Broken or loose belt/chain.
  • Control Settings: Incorrect settings or mode selection.

Troubleshooting Steps:

  • Motor: Ensure the motor is receiving power and functioning.
  • Belt/Chain: Inspect and replace if necessary.
  • Settings: Verify and adjust control settings or mode selection.

Additional Tips

  • User Manual: Always refer to the machine's user manual for specific troubleshooting steps and maintenance recommendations from the manufacturer.
  • Regular Maintenance: Regularly maintain your floor sweeper machine by checking the battery, drive system, and control settings to prevent issues from arising.

Professional Service: If the above steps do not resolve the issue, consider contacting a professional service technician for further diagnosis and repair.

How to use automated water spray of 1050-B?

Please check this video：https://www.youtube.com/watch?v=vnyrECYanow

Why the main brush stops working?

The main brush overload protection pops after a couple minutes and the main brush stops working. How do we prevent this?

when encountering this problem, you may do as follow:

1. turn off the power;

2.Adjust the main brush's height by tuning the rubber wood nut. For your case, you may lift the main brush a little higher;

3. turn on the power again;

4. push the main brush's overload protection button. 

View More Details

Would this sweeper work on a brick Hall ways in a barn?

Yes, it works on brick hall ways.

Will this sweeper be good on a gymnastics foor?

Sorry, it can't, we recommend use a mop or vacuum.

Does it have a battery charger?

Yes, there is a battery charger in the package. We offer 2-year warranty for it.

To replace with a new one may cost around $150, from our experience it could work for a long time.

Floor Scrubber

SUNMAX Floor Scrubber Machine Troubleshooting Guide

The machine won’t turn on

If your floor scrubber machine won't turn on, follow these steps to troubleshoot the issue:

Check Power Supply:

  • Ensure the machine is plugged into a working electrical outlet.
  • If the machine uses a battery, make sure the battery is properly connected and charged.

Inspect Battery Connections:

  • Ensure all battery terminals and connectors are secure.
  • Look for any signs of corrosion or damage on the battery terminals.
  • Use a multimeter to check the battery voltage and let us know the reading.
  • If the battery is in low voltage self-protection mode or dead, please get new batteries for replacement, or try using a high current voltage to reactivate and charge the battery. Some technicians can also repair batteries.
  • If the voltage is too high, the battery may be in self-protection mode, preventing charging and causing the machine to stop suddenly. Turn on the machine to reduce the battery voltage to a normal level, then try using it again.

Examine the Power Cord and Plug:

  • Check the power cord for any visible damage or wear.
  • Make sure the plug is securely inserted into the outlet.
  • Test the outlet with another device to confirm it is working properly.

Test the On/Off Switch:

  • Ensure the machine's on/off switch is in the "on" position.
  • If the switch feels loose or unresponsive, it may be faulty and require replacement.

Check for Overcurrent Protection:

  • Some machines have an overcurrent protection feature. Check if the machine has an overload reset button and press it to reset the system.
  • Look for any tripped circuit breakers or blown fuses in the machine's electrical system.

Inspect Internal Wiring:

  • Open the machine's casing (if applicable) and inspect the internal wiring for any loose connections or damaged wires.
  • Ensure all connectors are securely plugged in.
  1. Examine the Control Panel:
  • Check the control panel for any error messages or indicator lights that might provide clues to the problem.
  • Ensure all control panel connections are secure.

The machine is not sucking enough water or not sucking water completely and there’s a smoky smell or loud noise/vacumm overload error

Check the Recovery Tank:

  • Empty Tank: Ensure the recovery tank is not full. A full tank can prevent proper suction.
  • Check the Lid of the Recovery Tank(Liquid Shut-off Valve): Ensure the lid is properly and securely closed and the seal is intact. Any gaps or damage to the seal can cause a loss of suction. Clean the sponge inside the lid, and then reassemble it.
  • Check the drain hose: Ensure the drain hose is not damaged. Tighten the cap and place the hose back in its original position.

Inspect the Vacuum Motor:

  • Power Supply: Confirm that the vacuum motor is receiving power. Check for any tripped breakers or blown fuses.
  • Operation: Listen for the motor to ensure it is running. If it is not, there may be an electrical issue or the motor may need repair. If there’s a loud noise, replace the motor.

Inspect the Vacuum Hose:

  • Clogs: Look for clogs or blockages in the vacuum hose. Remove any debris that may be obstructing the flow.
  • Connections: Ensure the hose is securely connected to both the machine and the recovery tank.

Examine the Squeegee Assembly:

  • Blades: Check the squeegee blades for wear and tear. Worn blades can prevent effective water pickup.
  • Adjustment: Make sure the squeegee assembly is properly adjusted to maintain even contact with the floor surface. Ensure the squeegee is tilted forward by 30-40 degrees, and one-third of the rubber strips are in contact with the ground.

Check the Filters:

  • Clogged Filters: Inspect and clean or replace the vacuum filters if they are clogged with dirt and debris. Clogged filters can restrict airflow and reduce suction.

Inspect the Solution System:

  • Solution Tank: Verify that the solution tank is not empty and that the solution is being dispensed properly. Without solution, the machine cannot effectively scrub and pick up water.
  • Water Valve: Check that the water valve is not blocked or malfunctioning.
  1. Check the Control Panel:
  • Error Codes: Look for any error codes or warning lights on the control panel. Refer to the user manual to interpret these codes and take appropriate action.
  • Wiring: Inspect the wiring connections to the control panel for any loose or damaged wires.

Resources：

RT50AC/RT50/RT50+/RT50D/RT50D+: https://www.youtube.com/watch?v=5SU4ni4H0xo

RT70/RT70+: https://www.youtube.com/watch?v=7qXGsYvjCj8

SM430: https://www.canva.com/design/DAFzohwWBvQ/TM23grP5bQJW1sL7PwlzXg/view

The brush/pad driver doesn’t spin

Check Power Supply:

  • Connection: Ensure the machine is properly plugged in or the battery is fully charged. Verify that the power switch is turned on.
  • Fuses and Breakers: Check for any tripped breakers or blown fuses that might be preventing the brush motor from receiving power.

Inspect the Brush Motor:

  • Operation: Listen for the motor when the machine is turned on. If you don’t hear it running, there could be an issue with the motor itself.
  • Electrical Connections: Ensure all electrical connections to the brush motor are secure and free from corrosion.

Check the Brush Deck:

  • Obstructions: Look for any debris or obstructions that might be preventing the brush from rotating.
  • Mounting: Ensure the brush is properly mounted and securely attached to the brush deck.

Inspect the Control Panel:

  • Error Code: There may be some error codes on the screen, take a picture and send it to the seller to verify.

Examine the Brush Itself:

  • Attachment: Make sure the brush is properly attached to the machine. Some brushes require specific alignment or locking mechanisms to be engaged.
  • Wear and Tear: Check the brush for excessive wear or damage that might impede its movement.

Test the Brush:

  • Manual Rotation: Attempt to rotate the brush manually to see if it moves freely. If it doesn’t, the brush assembly might have a mechanical issue.
  1. Check the Control Panel:
  • Error Codes: Look for any error codes or warning lights on the control panel. Refer to the user manual to interpret these codes and take appropriate action.
  • Wiring: Inspect the wiring connections to the control panel for any loose or damaged wires.

The machine is not dispensing enough water or no water at all

Check the Solution Tank:

  • Fill Level: Ensure the solution tank is filled with water or cleaning solution. An empty tank won't dispense water.
  • Lid and Seal: Verify that the tank lid is securely closed and that the seal is intact to prevent any vacuum loss.

Inspect the Hoses:

  • Clogs: Check for any clogs or blockages in the hoses. Debris can obstruct water flow.
  • Connections: Ensure all connections between the tank and the hoses are secure and free from leaks.

Examine the Solenoid Valve:

  • Operation: Ensure the solenoid valve is functioning properly. It should work to allow water to flow when the machine is in operation.
  • Power Supply: Ensure the solenoid valve is receiving power. Check for any tripped breakers or blown fuses.
  • Operation: Listen for the sound of the solenoid valve running when the machine is turned on. If it's silent, there may be an electrical issue or the pump may need repair or replacement.

Inspect the Spray Nozzles:

  • Clogs: Check the spray nozzles for clogs or blockages. Clean any debris that may be obstructing the nozzles.
  • Alignment: Ensure the nozzles are properly aligned and securely attached to the machine.

Check the Control Settings:

  • Water Flow Control: Verify that the water flow control is set correctly. There’s a water valve to the bottom of the machine, it is for adjusting the amount of water dispensed.
  • Mode Selection: Ensure the machine is set to the correct mode for dispensing water.

Inspect the Filters:

  • Clogged Filters: Check and clean or replace any filters in the water line. Clogged filters can restrict water flow.

Examine the Liquid Shut-off Valve (the lid of sewage tank):

  • Ensure the liquid shut-off valve on the sewage tank closed tightly, as this can prevent water from being dispensed.
  1. Check the Control Panel:
  • Error Codes: Look for any error codes or warning lights on the control panel. Refer to the user manual to interpret these codes and take appropriate action.
  • Wiring: Inspect the wiring connections to the control panel for any loose or damaged wires.

The machine can’t move forward or backward (self-propelled or ride-on models)

Check Power Supply:

  • Battery Charge: Ensure the battery is fully charged. A low or dead battery will prevent the machine from moving.
  • Connections: Verify that the battery connections are secure and free from corrosion.

Inspect the Drive Motor:

  • Power Supply: Ensure the drive motor is receiving power. Check for any tripped breakers or blown fuses.
  • Operation: Listen to the motor running when the machine is turned on. If it's silent, there may be an electrical issue or the motor may need repair or replacement.

Examine the Squeegee Assembly:

  • When the machine needs to move backward, be sure to lift the squeegee first.

Check the Control Settings:

  • Speed Control: Verify that the speed control settings are properly adjusted. Some machines have variable speed settings that might be set too low.
  • Mode Selection: Ensure the machine is in the correct mode for movement. 

Examine the Wheels and Axles:

  • Obstructions: Check for any debris or obstructions around the wheels and axles that might be preventing movement.
  • Condition: Ensure the wheels are in good condition and not excessively worn or damaged.

Test the Safety Features:

  • Safety Switches: For ride-on models, ensure all safety switches (e.g., seat switch which is under the seat, parking brake which is close to the back wheel ) are properly engaged. The machines will not move if certain safety features are not activated.
  1. Check the Control Panel:
  • Error Codes: Look for any error codes or warning lights on the control panel. Refer to the user manual to interpret these codes and take appropriate action.
  • Wiring: Inspect the wiring connections to the control panel for any loose or damaged wires.

Machine Leaving Streaks

Potential Causes:

  • Brushes/Pads: Worn or dirty brushes/pads.
  • Water Solution: Incorrect detergent concentration or type.
  • Squeegee Blades: Worn or improperly adjusted blades.
  • Dirty Water Tank: Overfilled or not properly cleaned tank.

Troubleshooting Steps:

  • Brushes/Pads: Clean or replace as necessary.
  • Water Solution: Use the correct type and concentration of detergent.
  • Squeegee Blades: Inspect and adjust or replace blades.
  • Dirty Water Tank: Empty and clean the recovery tank regularly.

Unusual Noises

Potential Causes:

  • Loose Parts: Vibrating or loose components.
  • Debris: Objects caught in the brushes or drive system.
  • Motor Issues: Failing motor bearings or other internal problems.

Troubleshooting Steps:

  • Loose Parts: Tighten any loose screws or bolts.
  • Debris: Clear any debris from the brushes and drive system.
  • Motor: Inspect the motor and consider professional repair if necessary.

Additional Tips

  • Regular Maintenance: Perform regular maintenance to keep your machine in optimal condition. This includes cleaning filters, checking hoses, and inspecting brushes and squeegees.
  • User Manual: Always refer to the user manual for specific troubleshooting steps and maintenance recommendations from the manufacturer.
  • Professional Service: If troubleshooting steps do not resolve the issue, consider contacting a professional service technician for further diagnosis and repair.

Periodic Checklist for Walk-Behind Battery-Powered Floor Scrubber Machine

  • **Daily:**

    - Inspect battery charge level and recharge if necessary.

    - Check solution and recovery tanks for cleanliness.

    - Ensure brushes/pads are clean and not worn.

    - Empty and clean tanks after use.

    - Inspect vacuum hose and squeegee for blockages.

  • **Weekly:**

    - Inspect battery terminals for corrosion.

    - Check squeegee blades for wear and replace if needed.

    - Clean the machine’s exterior.

  • **Monthly:**

    - Test machine functionality (brush motor, vacuum, solenoid valve, filter valve).

    - Inspect all electrical connections.

    - Check for loose screws or bolts and tighten if necessary.

  • **Quarterly:**

    - Deep clean tanks and hoses.

    - Inspect and replace worn brushes/pads and squeegee blades.