General Questions
What payment do you accept?
We accept a variety of online payments.
1. All major debit and credit cards, including VISA, MasterCard, Discover, American Express(AMEX), Discover, JCB Credit Cards, and PayPal.
2. eChecks and ACH transfer. We accept payment made by direct deposit. Don't hesitate to get in touch with us for bank information.
3. Express checkout. We accept ShopPay and other mobile pay like Apple Pay, Google Pay, Meta Pay, and Samsung Pay.
4. Click-to-Pay Email Invoicing. Contact us to get the invoice via email, which includes a payment button.
You can choose which payment methods to accept or contact us for help.
Do you have after-sale support?
Yes. We’ll ship the non-wearable parts to you in warranty time for free.
Also, you’ll get complete tech support services of the product you bought, so you and your cleaning machines can work efficiently and securely.
What is shipping details?
We now offer free shipping to the entire U.S. region.
You will usually receive your item about 5-7 business days after payment.
If you have more questions, check this page：Shipping Policy
Where does them ship from?
All Sanitmax products ship from our warehouse in Los Angeles, New Jersey, and Canada.Details
Can I pick it up in Los angeles?
Sure of course, we open from Monday to Friday, 9AM-6PM. The address is: 216 E. Anaheim Street, Wilmington, CA 90744
What is your return policy?
30 Days Free Return. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Thank you for choosing our cleaning machine! We are confident that you will be satisfied with its performance. To ensure your complete satisfaction, we offer the following Return and Exchange Policy:
30-Day Money-Back Guarantee
Our 30-Day Money-Back Guarantee backs your order – all products bought from sanitmax.com can be returned because of the product’s quality and shipping damages.
Don’t hesitate to contact us to request a return or exchange. You’ll get a full refund within 30 calendar days of delivery. Refunds will be credited to your purchase account.
If, for other reasons, you are not entirely satisfied with your purchase, items must be returned in the original packaging. We’ll refund your money for the product, no questions asked. You’ll pay only for the return shipping fees. Refunds will be credited to your purchase account.
Only product purchases from this site (sanitmax.com) are eligible for the 30-Day Money-Back Guarantee.
2-year Manufacturer Warranty
Our cleaning machine comes with a 2-year manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship. If during the warranty period, the product fails due to a manufacturing defect, we will repair or replace it at no charge to you.
Exclusions: This warranty does not cover damage resulting from normal wear and tear, misuse, abuse, neglect, or accidents. It also does not cover damage caused by unauthorized repairs or modifications, or use of the machine with non-compatible products.
How to Make a Claim
If you experience any issues with your cleaning machine, please contact our customer service department. We may ask you to provide proof of purchase and details of the problem. If we determine that the issue is covered under warranty, we will repair or replace the product at our discretion.
Limitations: This warranty is limited to the original purchaser and is not transferable. In no event shall our liability exceed the purchase price of the product. We shall not be liable for any incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To the extent permitted by law, we exclude all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.
We stand behind the quality of our cleaning machine and are committed to providing exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us.
Do you stock parts there or is there some place closer?
Currently that's the warehouses we use to stock our products - machines and parts.
How do you clean a large warehouse floor?
Cleaning a large warehouse floor can be overwhelming. Manual brooms and leaf blowers will cause a massive dust cloud, unpleasant air to breathe, and unhappy employees.
Instead, use an electrical sweeper. Sanitmax battery-powered electric sweepers feature two large spinning brushes doing all the work. Automated water spray and oversized filtration can quickly stop atmospheric dust and save your time and energy.
How do you clean a dirty warehouse?
An untidy, overstocked warehouse can make you and your employees feel frustrated.
Firstly, tidy up as best as you can. Get as much product off the floor into racking. Regular cleaning will eliminate the time.
Once the warehouse is as orderly as possible, site attendance with an electric sweeper can occur. Sanitmax battery-powered electric sweeper will sweep all dirt, dust, and debris into a large dustbin and water spray at the same time to maintain clear air. Vacuum filtration will direct all airflow from the hopper through a filtration system, expelling clean air.
What is the cost of buying a sweeper?
Sanitmax commercial and industrial sweeperis a durable design, user-friendly, low-maintenance cleaning equipment. It’s easy to use for your regular daily cleaning, outdoor and indoor. It saves you money and time. Our customer service can give you on-time suggestions and solutions as well as two years of all parts warranty.
How much does it cost to clean a warehouse?
The price can be variable whenever you call a cleaning service by phone. But the costs of Sanitmax electric sweepers are fixed. Click our product webpage. Save time to make your cleaning budget, and focus on your core business.Sanitmax sweeperswill keep your factory cleaning, warehouse cleaning, and industrial cleaning.
Do I need a sweeper or a scrubber? What is the difference?
To make it as simple as possible, a sweeper is a broom, and a scrubber is a mop. Sanitmax sweeper can sweep and water spray at the same time, provide better results, cover more significant areas, and include a vacuum cleaner.
Never try to scrub without sweeping. The pad on the scrubber and dirt on your floor will turn into one big sanding disc.
Questions about Sweepers
Why the main brush stops working?
The main brush overload protection pops after a couple minutes and the main brush stops working. How do we prevent this?
when encountering this problem, you may do as follow:
1. turn off the power;
2.Adjust the main brush's height by tuning the rubber wood nut. For your case, you may lift the main brush a little higher;
3. turn on the power again;
4. push the main brush's overload protection button.
How to use automated water spray of 1050-B?
Please check this video：https://www.youtube.com/watch?v=vnyrECYanow
Can SM650 collecting cement and small rocks?
The SM650 push sweeper is to clean small amounts of debris with the power of its rolling brushes. It works satisfactorily on dirt, sawdust, grass clippings, twigs, dirt, and small debris from sidewalks, driveways, and other outdoor hard surfaces, as well as garages and workshops.
But is not designed for large or heavy pickup duties. If you want to get perfect results for cement and rocks, we recommend using our electric power floor sweepers.
https://www.sanitmax.com/collections/sweeper
Would this sweeper work on a brick Hall ways in a barn?
Yes, it works on brick hall ways.
Will this sweeper be good on a gymnastics foor?
Sorry, it can't, we recommend use a mop or vacuum.
Does it have a battery charger?
Yes, there is a battery charger in the package. We offer 2-year warranty for it.
To replace with a new one may cost around $150, from our experience it could work for a long time.
Questions about Cleaners
What typ of compressor I need for dry ice machine?
When working, this machine needs 0.6-0.8MPa(appx. 87-120psi) input air pressure, so make sure your air compressor meets the requirement.