SANITMAX Manufacturer's 2-Year Limited Warranty Policy
Effective Date: [10/23/2026]
At SANITMAX, we stand behind the quality and reliability of our commercial and industrial cleaning equipment.
We understand that dependable equipment is essential to your business. That's why we provide a 2-Year Manufacturer's Limited Warranty, U.S.-based technical support, replacement parts, and professional service assistance.
Our goal is to minimize equipment downtime and provide practical, timely solutions whenever a warranty issue arises.
1. Warranty Coverage
SANITMAX warrants that eligible machines will be free from defects in materials and workmanship under normal use, operation, and maintenance for two (2) years from the original delivery date.
This warranty applies to the original purchaser and is non-transferable.
The warranty covers manufacturing defects affecting the machine's normal operation, subject to the terms and exclusions below.
Depending on the nature of the issue, SANITMAX may provide:
- Technical troubleshooting
- Replacement parts
- Authorized repair services
- Onsite repair where available
- Return-to-facility repair
- Replacement equipment when appropriate
SANITMAX will determine the appropriate warranty remedy based on the verified issue, product condition, service availability, and reasonable repair requirements.
2. Warranty Coverage by Component
The following warranty periods apply to eligible SANITMAX equipment and components.
| Component | Warranty Period | Coverage |
|---|---|---|
| Machine and non-wear components | 2 Years | Manufacturing defects |
| Vacuum motors | 2 Years | Manufacturing defects |
| Brush motors | 2 Years | Manufacturing defects |
| Drive motors | 2 Years | Manufacturing defects |
| Water pumps and solenoid valves | 2 Years | Manufacturing defects |
| Controllers and electrical components | 2 Years | Manufacturing defects |
| Chargers | 2 Years | Manufacturing defects |
| Lithium batteries | 2 Years | Manufacturing defects |
| Lead-acid batteries | 2 Years | Manufacturing defects |
| Separately purchased replacement parts | 90 Days | Manufacturing defects |
| Wear items and consumables | Limited | Manufacturing defects upon delivery; normal wear excluded |
The warranty period begins on the original product delivery date.
Replacement or repair of a component does not restart or extend the original machine warranty period unless required by applicable law.
Battery Warranty
Both lithium and lead-acid batteries supplied with eligible SANITMAX machines are covered against manufacturing defects for two years.
Covered defects may include failures caused by defective internal components, battery management systems, or manufacturing-related electrical problems.
The following are not covered when they cause battery damage or failure:
- Normal capacity degradation from use and aging
- Improper charging or use of incompatible chargers
- Deep discharge caused by improper storage or maintenance
- Physical damage, impact, or unauthorized modification
- Exposure to water, excessive heat, or other conditions outside manufacturer specifications
- Failure to follow battery maintenance and storage instructions
Battery performance and warranty eligibility will be evaluated according to the battery type, operating conditions, and applicable manufacturer specifications.
3. Wear Items and Consumables
Wear items are components designed to deteriorate gradually during normal machine operation.
Examples include:
- Scrubbing brushes
- Scrubbing and polishing pads
- Squeegee blades
- Filters
- Dust bags
- Belts
- Other routine-maintenance consumables
Normal wear, deterioration, and replacement resulting from regular use are not covered.
However, wear items that arrive defective or damaged due to a manufacturing defect may qualify for warranty assistance.
4. How to Request Warranty Service
If your machine develops a problem during the warranty period, please contact SANITMAX Technical Support.
To help us identify and resolve the issue efficiently, please provide:
- Order number or proof of purchase
- Machine model and serial number, if available
- Description of the problem
- Photos or a short video showing the issue
- Any error codes or unusual operating symptoms
Our technical support team may request additional information or guide you through basic troubleshooting.
Providing accurate information helps us identify the appropriate replacement parts or repair solution and reduces unnecessary equipment downtime.
5. U.S.-Based Technical Support
SANITMAX provides U.S.-based technical support for eligible equipment.
Business Hours:
Monday–Friday
9:00 AM–4:00 PM Central Time
Excluding major holidays
Our team aims to respond to warranty requests received during business hours within the same business day.
Requests received outside business hours will normally be reviewed on the next business day.
Support may include:
- Troubleshooting guidance
- Technical instructions
- Replacement-part identification
- Repair assistance
- Warranty service coordination
6. Warranty Replacement Parts
When a manufacturing defect is verified and replacement parts are required, SANITMAX will provide the necessary covered parts at no charge.
In-stock warranty replacement parts are normally shipped within 1–2 business days after warranty approval.
Estimated standard delivery is generally 3–8 business days after shipment, depending on the destination and carrier.
These are estimated service timeframes rather than guaranteed delivery dates.
Expedited shipping may be available at the customer's request for an additional charge.
When appropriate, SANITMAX may provide installation instructions or technical guidance so the customer can replace accessible components without transporting the entire machine.
Customers should not attempt electrical or mechanical repairs beyond their training or capabilities.
7. Authorized Warranty Repairs
For verified warranty-covered defects, SANITMAX will cover the cost of necessary replacement parts and reasonable labor for repairs authorized in advance by SANITMAX.
Warranty repairs must be approved by SANITMAX before work begins.
Customers may not independently authorize third-party repairs and request reimbursement without prior written approval.
Unauthorized repair expenses are not reimbursable unless SANITMAX has approved them in writing.
SANITMAX may determine whether the appropriate solution is replacement parts, authorized onsite repair, return-to-facility repair, or another reasonable warranty remedy.
8. Onsite Warranty Service
Onsite repair service may be available when the nature of the problem requires professional assistance.
Service availability depends on:
- Customer location
- Technician availability
- Machine model
- Type of repair
- Required replacement parts
When onsite service is approved, SANITMAX normally begins scheduling coordination within 1–2 business days.
The actual appointment date depends on local technician availability and parts delivery.
For approved repairs involving verified manufacturing defects, SANITMAX will cover reasonable authorized labor and standard service-related travel expenses.
Additional services, special access requirements, or expenses outside the approved scope must be authorized in advance.
Onsite service is not guaranteed in every location.
9. Return-to-Facility Warranty Repairs
When a problem cannot reasonably be resolved through troubleshooting, replacement parts, or onsite service, SANITMAX may authorize the machine to be returned to a designated service facility.
Customers must obtain return authorization before shipping equipment for warranty repair.
For approved returns involving verified warranty-covered defects, SANITMAX will arrange and cover reasonable standard transportation costs to and from the authorized repair facility.
Before returning the machine, customers must:
- Drain all applicable liquid tanks.
- Clean the machine sufficiently for safe handling.
- Secure loose components and accessories.
- Package the equipment properly for transportation.
- Follow the provided return instructions.
Customers should not independently arrange freight transportation without authorization.
Unauthorized shipping expenses, expedited freight, or additional services requested by the customer are not covered unless approved in writing.
If inspection determines that the reported issue is not covered by warranty, SANITMAX will explain the findings and provide any applicable repair or transportation quotation before proceeding with chargeable services.
10. Warranty Exclusions
This limited warranty does not cover damage or failures caused by:
Normal Wear and Maintenance
- Normal deterioration of consumable components
- Routine maintenance requirements
- Normal battery capacity degradation
- Replacement of wear items due to regular use
Improper Operation
- Misuse, abuse, negligence, or improper handling
- Operation outside the manufacturer's specifications
- Overloading or operating equipment beyond rated capacity
- Failure to follow operating instructions
Improper Maintenance
- Failure to clean filters, hoses, tanks, or other serviceable components
- Failure to perform required routine maintenance
- Improper battery charging or storage
Improper Cleaning Chemicals
- Use of incompatible, corrosive, excessively foaming, flammable, or otherwise unsuitable cleaning chemicals when such use causes damage
Water Intrusion
- Damage caused by recovery-tank overflow, excessive foam, improper handling, or inadequate maintenance when determined to be unrelated to a manufacturing defect
External Damage
- Accidents, impacts, collisions, or improper transportation
- Fire, flooding, natural disasters, or other external causes
- Damage caused by improper storage or environmental conditions
Unauthorized Modifications
- Damage directly caused by unauthorized repairs, alterations, or incompatible third-party components
The use of third-party accessories or replacement parts does not automatically void the entire machine warranty. However, damage directly caused by incompatible or improperly installed components is not covered.
Warranty exclusions will be applied based on the cause of the failure and available supporting evidence.
11. Separately Purchased Replacement Parts
Eligible replacement parts purchased separately from SANITMAX include a 90-Day Limited Warranty against manufacturing defects, beginning on the delivery date.
This warranty does not cover:
- Normal wear
- Improper installation
- Misuse
- Incorrect electrical connections
- Damage caused by incompatible equipment
- Unauthorized modifications
Replacement parts supplied under an existing machine warranty remain covered for the remainder of the original machine warranty period, subject to applicable law.
12. Warranty Inspection and Verification
SANITMAX may inspect, test, or evaluate a product or component to determine warranty eligibility.
Inspection may include:
- Functional testing
- Visual examination
- Electrical testing
- Battery testing
- Review of maintenance or operating conditions
- Evaluation of the reported malfunction
If the issue is confirmed to be a manufacturing defect covered by warranty, SANITMAX will provide an appropriate warranty remedy.
If the issue is determined to result from misuse, improper maintenance, normal wear, or another excluded cause, the repair will not be covered.
When possible, SANITMAX will explain the inspection findings and available repair options.
13. Warranty Service Timeframes
Our typical service targets are:
| Service | Typical Timeframe |
|---|---|
| Initial support response | Same business day |
| Troubleshooting review | Depends on issue and information provided |
| In-stock replacement parts dispatch | 1–2 business days after approval |
| Standard replacement parts delivery | 3–8 business days after shipment |
| Onsite service scheduling coordination | Normally begins within 1–2 business days after approval |
| Return-to-facility repair | Depends on inspection findings, parts availability, and repair complexity |
Actual repair completion times may vary.
SANITMAX will make reasonable efforts to minimize downtime and communicate material delays.
14. Warranty Service After the Return Period
The manufacturer's warranty and the 30-day return policy are separate.
The expiration of the return period does not terminate applicable warranty coverage.
If a machine develops a covered manufacturing defect after the return window but within the warranty period, SANITMAX will continue to provide applicable warranty assistance.
Requests for refunds or returns remain subject to the applicable Returns, Refunds & Exchanges Policy.
15. After-Warranty Support
SANITMAX remains available to assist customers after the manufacturer's warranty expires.
Available services may include:
- Technical troubleshooting
- Replacement parts
- Repair guidance
- Paid onsite repair where available
- Return-to-facility repair
Applicable parts, labor, transportation, and service charges will be quoted when reasonably possible and require customer approval before chargeable work begins.
16. Warranty Limitations
This warranty applies to eligible products purchased from SANITMAX or authorized sales channels.
Proof of purchase may be required.
The warranty is limited to defects in materials and workmanship under normal use and maintenance.
To the extent permitted by applicable law, SANITMAX's obligations under this limited warranty are limited to the remedies described in this policy.
Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited.
Any limitation of implied warranties, incidental damages, or consequential damages is subject to applicable federal and state law.
Some states do not allow certain warranty limitations, so applicable rights may vary.
17. Frequently Asked Questions
Is my machine covered for two years?
Eligible SANITMAX machines are covered against manufacturing defects for two years from the original delivery date.
Are lithium and lead-acid batteries covered?
Yes. Both battery types supplied with eligible machines are covered against manufacturing defects for two years, subject to the battery warranty exclusions.
Are motors covered?
Yes. Motors are covered against manufacturing defects during the applicable warranty period. Damage caused by misuse, water intrusion unrelated to manufacturing defects, or improper maintenance is not covered.
Do I need to return the entire machine?
Not necessarily. We prioritize troubleshooting and replacement parts whenever appropriate to minimize downtime.
Do you offer local repair service?
Onsite service may be available depending on your location, the nature of the issue, and technician availability.
How quickly can I receive replacement parts?
In-stock warranty parts normally ship within 1–2 business days after approval, with estimated standard delivery of 3–8 business days.
Do I have to pay for warranty repairs?
For verified manufacturing defects, SANITMAX covers authorized replacement parts and reasonable approved repair labor.
Who pays for return shipping during warranty service?
When SANITMAX authorizes a return-to-facility repair for a verified warranty-covered defect, we cover reasonable standard transportation costs.
Can I hire my own technician?
Please obtain written authorization from SANITMAX before arranging third-party warranty repairs. Unauthorized expenses are not automatically reimbursable.
Does using a third-party replacement part void my warranty?
Not automatically. However, damage directly caused by incompatible or improperly installed third-party parts is not covered.
What happens after two years?
We continue to offer technical assistance, replacement parts, and paid repair options where available.
18. Contact SANITMAX
For warranty assistance, technical support, or replacement parts, please contact:
SANITMAX Technical Support
Email: tech@sanitmax.com
Business Hours:
Monday–Friday, 9:00 AM–4:00 PM Central Time
Please include your order number, machine model, and a description of the issue.
Our commitment is to provide dependable equipment and practical support throughout your ownership experience.
Important Notice
This warranty applies to eligible purchases made on or after the effective date stated above. Products purchased before that date remain subject to the warranty terms applicable at the time of purchase, unless otherwise required by law or expressly agreed in writing.
This limited warranty is provided in addition to any non-waivable rights available under applicable law.
