If you have any questions about SANITMAX electric floor sweepers and cleaners, please feel free to Chat with us by clicking the green button, or fill out the Contact form. We will get back to you as soon as possible.
If you have any questions about SANITMAX electric floor sweepers and cleaners, please feel free to Chat with us by clicking the green button, or fill out the Contact form. We will get back to you as soon as possible.
All your queries answered regarding ordering.
You can place an order through our website or by calling our customer service team.
Yes,you can modify your cart until you confirm your order
Yes. We’ll ship the non-wearable parts to you in warranty time for free.
Also, you’ll get complete tech support services of the product you bought, so you and your cleaning machines can work efficiently and securely.
All your queries answered regarding payments.
We accept a variety of online payments.
1. All major debit and credit cards, including VISA, MasterCard, Discover, American Express(AMEX), Discover, JCB Credit Cards, and PayPal.
2. eChecks and ACH transfer. We accept payment made by direct deposit. Don't hesitate to get in touch with us for bank information.
3. Express checkout. We accept ShopPay and other mobile pay like Apple Pay, Google Pay, Meta Pay, and Samsung Pay.
4. Click-to-Pay Email Invoicing. Contact us to get the invoice via email, which includes a payment button.
You can choose which payment methods to accept or contact us for help.
Yes, we use secure encryption technology to protect your payment information.
All your queries answered regarding shipping.
We now offer free freight shipping to the entire U.S. region.
You will usually receive your item about 5-7 business days after payment.
If you have more questions, check this page:Shipping Policy
All Sanitmax products ship from our warehouse in Los Angeles, New Jersey, and Dallas.Details
Sure of course, we open from Monday to Friday, 9AM-6PM. The address is: 216 E. Anaheim Street, Wilmington, CA 90744
All your queries answered regarding return.
30 Days Free Return. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
At SANITMAX, we aim to provide our customers with a seamless shopping experience. We understand that sometimes, you may need to return or exchange a product. To make this process as easy as possible, we have established the following Return and Exchange Policy:
1. Eligibility Criteria:
2. Exchange Process:
3. Return Process:
4. Preparing for Return
Thank you for your cooperation in the return process. Please follow the instructions below to ensure a smooth and successful return of your product.
Original Packaging
Secure Packing
Include All Accessories
Remove Personal Information
Attach Return Label
Seal the Package
Return Shipping Costs
LTL Appointment
Parcel Drop-off
Notify Us
Once the package is shipped, please notify us with the tracking number so we can monitor the return process.
5. Refund and Exchange Processing:
6. Restocking Fee Rules
When to Charge a Restocking Fee
Why Charge a Restocking Fee
Covering Costs:
Depreciation:
Deterrence:
Discourages Frivolous Returns: Helps prevent customers from ordering items without a firm intention to keep them, reducing unnecessary returns.
General Restocking Fee
Condition of the Machine
Return Authorization
Return Period
Packaging Requirements
Shipping Costs
Inspection and Refund Process
Non-Returnable Items: Certain items are not eligible for return, including:
Custom-built or special-order machines
Machines sold as "final sale" or "as is"
7. Contact Us:
This policy is subject to change and should be reviewed periodically. Your use of our services and purchase of products implies your acceptance of this policy. We are committed to ensuring your satisfaction, and our team is ready to assist you with any questions or concerns. Thank you for choosing SANITMAX.
All your Questions about Floor Sweepers.
Please check this video:https://www.youtube.com/watch?v=vnyrECYanow
The main brush overload protection pops after a couple minutes and the main brush stops working. How do we prevent this?
when encountering this problem, you may do as follow:
1. turn off the power;
2.Adjust the main brush's height by tuning the rubber wood nut. For your case, you may lift the main brush a little higher;
3. turn on the power again;
4. push the main brush's overload protection button.
Yes, it works on brick hall ways.
Sorry, it can't, we recommend use a mop or vacuum.
Yes, there is a battery charger in the package. We offer 2-year warranty for it.
To replace with a new one may cost around $150, from our experience it could work for a long time.
Products are sold directly from us to the end consumers withbetter valuecompared to other retail channels.
We prioritize the swift and safe delivery of our products, using trusted shipping carriers such as R+L LTL, FedEx, and UPS.
Up to 2-year Warranty of all cleaning machines. Complete set of spare parts in stock. Only at sanitmax.com
Our goal is to constantly improve and enhance our products and services, striving for the utmost customer satisfaction.
¿Tienes una cuenta?
Inicia sesión para finalizar tus compras con mayor rapidez.
$0.00 USD
SM18H Heated Carpet Cleaning Machine - Dual-Tank Professional Carpet Extractor
We will use this at our dealership. Seems to be well built and does a good job!
We love the quality of the product. You can put it in your hand and know that it will last for many years to come.
I got tired of underperforming machines marketed for residential use and purchased this unit because it was less than half the price of competitors with the same function/power. The unit arrived quickly and was easy to assemble. Day one I cleaned a wool lounge chair, mattress and two sofas and all came out looking good as new. A suggestion to Santimax, while I understand this issue is par for the corse when it comes to extracting machines with heat but far more needs to be done to cover the metal connectors in the hot water line. I burnt myself multiple times just bumping my forearm against it. And the velcro wool cover piece is completely useless and slides down. I could never loan my machine out because its too easy to bump into one of those connectors and get burnt. Not to mention expecting employees to use the machine would. be like a punishment. Its a law suit waiting to happen. Again, I know pretty much all the other extracting machines out there are the same way. If Santimax put in the time effort and expense to design and fabricate a substantial way to prevent contact with those hot parts, they would be superstars.
Other than that, my only negatives are upon arrival missing a screw to connect the handle then a screw pulled right out of the socket, and stripped off the threads because the screws do not extend deep into the threads to hold. Longer screws for the handle assembly are necessary. And a slow drip leak from the location where the hot water tube enters the vacuum tube nearest the connection to the machine. But to be honest, not deal breakers for me.
I’m so glad I bought this backpack vacuum cleaner. Compared to my Dyson at home, its biggest feature is that it can reach almost every corner of the room: air vents, curtains, gaps behind the TV cabinet… even the chandelier on the second floor. Plus, wearing it doesn’t feel tiring at all. I think I’ll probably use it about once a week, so considering that, it’s really a great investment.